Cancelling your People’s Postcode Lottery subscription can feel uncertain if you have never done it before.
This guide explains how the lottery works, what your payments cover, and how to cancel safely — either online or by phone. You’ll also learn what happens to any remaining entries and how payments are usually handled once you cancel.
It’s designed to give you clear, trustworthy information so you can make a confident and informed decision about your subscription.
What Is The Postcode Lottery And How Does It Work?
The People’s Postcode Lottery is a subscription-based lottery operating across Great Britain and licensed by the Gambling Commission. Instead of choosing numbers, your entry is based on your postcode.
Each ticket costs £12.25 per month, paid in advance by Direct Debit. This covers entry into a set number of draws each month. The lottery runs several draws throughout the week, including larger ones such as Postcode Millions, where players in the winning postcode area share a bigger cash prize.
You must be aged 18 or over and live in Great Britain to take part. At least 30% of every ticket price supports charitable and community projects, with the rest funding prizes and operating costs.
Each draw is entirely random, so every active entry has the same chance of being selected. There are no strategies or systems that can alter the outcome. For example, if a £100,000 prize is shared between ten players in one winning postcode, each may receive £10,000.
As with any lottery, it’s important to understand that results depend entirely on chance, so no outcome can ever be predicted or guaranteed.
How To Cancel Postcode Lottery Online
You can cancel your People’s Postcode Lottery subscription at any time.
To cancel online, visit the official website and fill in the Request to Cancel form. You will be asked for details such as your name, postcode, and contact information, so the Customer Experience team can verify your account.
Once your request is processed, they will confirm the cancellation by email or post. No new payments should be taken once your cancellation has taken effect. Payments already processed are not refunded, but they cover your remaining draws until the end of that billing period.
You do not need to give a reason for cancelling, and you can restart a new subscription later if you wish.
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Step-By-Step Guide To Stopping Your Subscription
To cancel your subscription securely:
- Log in to your People’s Postcode Lottery account using your registered email and password.
- Open your account section to view your active tickets and payment information.
- Select the cancellation option or complete the Request to Cancel form.
- Check your email for confirmation once your request has been received.
- Your entries stay valid until the end of the period you have already paid for.
If you have more than one ticket, make sure you cancel the correct entry. Keep your confirmation message for your records.
Can You Cancel The Postcode Lottery Over The Phone?
Yes. If you prefer to speak directly with someone, you can call the People’s Postcode Lottery’s freephone number 0808 109 8765. The Customer Experience team can help you cancel, check your payment dates, or confirm when your final entry will take place.
You will usually need to provide your name, postcode, and contact details. Once processed, your cancellation should be confirmed by email or letter.
Calling may be useful if you are unsure how many entries you hold, have changed address, or would like immediate confirmation of your cancellation.
What Happens After You Cancel The Postcode Lottery?
Once you cancel, your existing entries remain in any draws already paid for. You continue to take part in those draws until the paid period ends, and you will receive any potential prizes in the usual way — normally by cheque or bank transfer.
After that period ends, no further payments will be taken, and your Direct Debit will be closed. Your subscription then becomes inactive, meaning your postcode will no longer be entered into future draws.
If you wish to rejoin later, you can start a new subscription by setting up another payment.
Will You Get A Refund When You Cancel?
Payments already collected are typically not refunded, as they cover entry into upcoming draws. For instance, if your Direct Debit was taken on the first of the month and you cancel halfway through, your entries will remain valid until the end of that month.
If a payment is taken in error after you have cancelled, contact the Customer Experience team to discuss it. Potential refunds are usually reviewed individually and depend on the timing and circumstances.
Alternatives To Cancelling The Postcode Lottery
If you decide not to cancel your People’s Postcode Lottery subscription completely, there are a few practical options that can help you manage how you take part.
You can reduce the number of tickets you pay for each month to lower your spending, or make use of the responsible gambling tools available to limit or pause your participation for a while. These changes can be arranged by contacting the Customer Experience team, who can explain how any adjustments may affect your future payments and entries.
Lotteries are random games of chance, meaning every draw is independent and unpredictable. Buying more tickets does not guarantee a win. If you choose to keep playing, treat it as entertainment, spend only what feels comfortable, and take breaks when needed.
